Dubai, UAE, 18 January 2016: Dubai Electricity and Water Authority (DEWA) has actually introduced its artificial intelligence chatbot, called Rammas, on its Facebook web page, with more installments on various other social media to follow. This sustains the instructions of the wise leadership to achieve the UAE Vision 2021 making the UAE among the best nations on the planet. DEWA has actually adopted innovation within its vision, and integrated it within 40% of its technique. DEWA is the very first public organisation to make use of an artificial intelligence platform to engage in real-time text discussions with its customers and address their enquiries interactively and assist them discover the right smart service.

Rammas is a virtual employee that has actually been launched today to be offered around the clock on DEWA's Facebook web page. It also deals with DEWA's smart app and site. Rammas is similar in how it responds to queries, utilizing the chatbot application to be like a real employee. It has the ability to find out and recognize the demands of customers inning accordance with their inquiries and evaluate information, examine them and ultimately take the essential decisions to answer these questions precisely and helpfully. Rammas could additionally assist to easily full consumer transactions.

"At DEWA, we function according to a clear and incorporated approach to assist our smart services achieve first-rate standards, in accordance with the regulations of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to build a smart federal government that supplies services from smart and online services anytime, anywhere, to conserve customers time and make them happier. These objectives represent our core work at DEWA and we are inspired by His Highness when he claimed that, "Developing services is a day-to-day job, and such a strategy will have a genuine result on individuals's happiness. The utmost goal of all our initiatives is to make people pleased and make their lives simpler by minimizing the time considered finishing federal government services,"" said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

"At DEWA we ensure that Dubai's pioneering position is not simply a national one, but a worldwide one also. We have an integrated technique in place to prepare for the future by innovative planning to attain continuous progression in all our managerial services and operations, and accomplish commercial leadership. We are always trying to sustain initiatives by Dubai Government making significant progress with connected and smart cities with the adoption of effective and dynamic methods, while embracing the best remedies to attain our vision to come to be a sustainable innovative world-class energy," said Al Tayer.

DEWA has actually taken on Strategic Innovation to raise its importance as one of the five strategic objectives of the DEWA2021 strategy to instil a culture of excellence, innovation and creative thinking, and as a means of achieving the progress and continuous development of its services. DEWA has actually added tactical purposes to introduce and prepare for the future, with an incorporated strategy for innovation and innovative ideas to offer its customers. This comprises a significant column of its corporate values since DEWA is making sure that it is keeping pace with the most up to date patterns in technology.