The Dubai Flight terminal Freezone Authority (DAFZA) is participating in the 37th GITEX Innovation Week to display major updates on its efforts aimed at bringing international investor experiences in the cost-free zone to enhance levels of efficiency, rate and excellence. The step forms part of the freezone's efforts to bring in international investments to Dubai and remains in line with the DAFZA Innovation Approach which looks for to generate among one of the most innovative freezones worldwide.
DAFZA's GITEX pavilion this year will display a group of smart innovative efforts in client experience and business management aimed at supporting Dubai Plan goal of establishing a leading platform and a smart city. It will likewise highlight teamwork in between DAFZA and Dubai Traditions in making DAFZA's industrial complex the first smart location in security and personalizeds solutions. The location will certainly supply safety and security and custom-mades services in an innovative and integrated manner through a Smart Center which will simplify commercial activities within DAFZA's industrial park without the requirement for human treatment that automates procedures around the clock.
The Center will certainly sustain online video clip communications with personalizeds and gatekeeper in situation there are inquiries or demands to complete purchases or acquire delivery clearances through intelligent readers of custom-mades data in addition to leave authorizations. It will directly check the area via closed-circuit television and showcase an advanced system for connecting in between the customers and the smart solution facility.
To additionally advertise satisfying consumer experiences in the complimentary area, DAFZA has likewise introduced an extensive, integrated and interactive Consumer Partnership Administration (CRM) system to take care of customers pre-and message its structure. The system is characterized by high automation of services, fast service delivery, high responsiveness, and the capacity to anticipate and fix any type of issue impacting the experiences and joy of DAFZA's customers.
The CRM is expected to change current customers experience radically and result in even more favorable and interactive connections with customers. The Oracle-based system was designed in partnership with MindTree, one of DAFZA's business, after a thorough study of each stage of the customer's trip from the minute of questions about DAFZA, till article the establishment of a business. It also provides digital settlement solutions linked to other government solutions connected with business establishment and various other appropriate procedures. The system is very flexible in adopting and linking to various other digital and smart systems.
DAFZA will certainly additionally display for the very first time its brand-new "SINAPIS" project developed to take care of digital blockchain purchases. The innovative project digitally links the Authority's community to offer customers with one home window for all transactions with government companies. It will certainly improve consumer experiences by ensuring high precision, ease of use, security, transparency and rate in the completion of transactions. SINAPIS features a smart, IBM-Bluemix made platform to safely and completely web link complex purchases in the community and conserve information while ensuring their schedule in more than one website, making data healing and tracking more accurate and efficient.
At the company level, the Freezone has changed all Human Resources features and solutions right into an innovative interactive digital platform in partnership with Oracle. DAFZA will certainly be the initial cost-free zone in Dubai to apply a smart ability monitoring system with the brand-new Oracle platform TALEO. The system concentrates on ability purchase (recruitment), employee performance management, discovering and development, and personnel administration. TALEO will include a brand-new dimension to personnels management with its smart internet search engine, an enhanced level of insight right into candidates and employees.
Furthermore, DAFZA has actually introduced its brand-new mobile platform, 'SMART Mir' ah, to allow its leadership to access the free area's Key Efficiency Indication Results and Functional Performance Indicator and Processes. This will improve administration's capacity to take aggressive actions to guarantee continuous business improvement at any moment and from anywhere.
The very first stage of the digital experience for DAFZA customers and visitors was completed with the launch of its brand-new site which sporting activities a modern design that supplies a smooth experience for visitors. The overhauled site uses comprehensive information regarding the establishment and growth of organisations in Dubai through DAFZA. A new page for DAFZA's magazines has been added that includes research studies, manuals and other pertinent products. An additional web page committed to the DAFZA Business Center helps with hall reservations and guarantees very easy and quick settlements for DAFZA's customers and guests.
For the second phase, the site will be attached to the CRM system and its digital platform to the innovative system of DAFZA, which will certainly provide brand-new and present financiers with a more effective and unique experience with smart services and the brand-new consumer website to be introduced throughout the very first quarter of next year.
Amna Lootah, Assistant Director General-- Financing, Commercial and Customer Relationships Department Foster of DAFZA Innovation & Future System, said: "DAFZA's involvement in GITEX Innovation Week 2017 attests its belief in the should keep abreast of technical growths and to learn about the latest innovations worldwide of technology and interaction. Doing so enables the freezone to proceed satisfying its customers by supplying smart services that support their activities, promote their business procedures, and supply a unique and flexible experience that imitates future variables. This will certainly help Dubai lead the world in ease of working and as a favorite financial investment destination. This experience does not involve solutions just, but likewise development jobs and the vision of the future of complimentary areas and exactly how they will certainly accomplish their complete financial and industrial potential."
"The pioneering experience of DAFZA has actually verified successful over the previous years, putting its customers at the top of its top priorities through the outstanding services, high modern technology and infrastructure it supplies to all investors. DAFZA is home to leading ICT firms, which collectively make up 28 percent of all its hosted business, 26 per cent of its multinational companions, and 74 per cent of its little- and medium-sized companies." Lootah included.
"Our emphasis today is making DAFZA among the world's most innovative complimentary zones in line with its vision to offer solutions past assumptions. This does not consist of customers just yet additionally our human resources and partners in our journey of management over the past 20 years. DAFZA is devoted to provide joy in all forms and ideas in accordance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, to earn Dubai the smartest and happiest city in the world based upon science and innovation." Lootah concluded.
As part of its efforts to sustain the country's diversification policy, and in accordance with its method to develop its solutions and enhance customer experiences, DAFZA recently started to provide financiers double licenses to carry out business throughout Dubai according to a cooperative arrangement with the Dubai Division of Economic Advancement. The relocation intends to drive even more economic development in Dubai and across the UAE by advertising sustainable advancement and bring in new financial investments. DAFZA also introduced an e-commerce license that allows existing customers to enter the world of ecommerce easily without any problems that restrain their financial investment activities.
DAFZA is home to the largest companies in the information technology, electronics and interactions sectors. Epson recently signed up with the totally free area's leading brand names that include Diebold Middle East Branch, THALES AMEWA FZE, Intracom Middle East FZE, Agfa Graphics Middle East FZCO, SCAME Middle East Branch, KOFAX ME FZE, HCL information systems MEA FZE, TESA Middle East, Oki Europe Limited Branch, and KPIT Infosystems ME FZE.